Customers are prone to rebook their subsequent journey with journey advisors who suggest impartial journey insurance coverage, based on a brand new survey by Allianz Companions.
The survey of greater than 2,800 Allianz Companions journey insurance coverage clients revealed a excessive degree of satisfaction in terms of buying journey insurance coverage via journey advisors. Survey outcomes had been launched through the Cruise Traces Worldwide Affiliation’s annual Cruise360 convention now happening in Fort Lauderdale, Florida, via April 23.
The survey discovered that journey insurance coverage might assist drive shopper loyalty for journey advisors. The survey reported that 53 p.c of respondents who bought a coverage via a journey advisor stated their expertise with Allianz journey insurance coverage would make them extra prone to e book their subsequent journey with the identical journey advisor.
Thirty-three p.c of Allianz clients had been cruise-bound. A overwhelming majority (82 p.c) stated having an Allianz journey insurance coverage coverage gave them peace of thoughts throughout their journey.
Half of the respondents reserving cruises stated it was their first cruise for the reason that COVID-19 pandemic started in 2020, reinforcing experiences that cruising is strongly surging again in 2023.
Allianz surveyed clients who bought a journey insurance coverage coverage and traveled between the dates of July 2022 to March 2023, asking questions on their latest travels and their expertise buying a journey insurance coverage coverage.
“Journey advisors who take the time to coach their purchasers about the advantages of defending their journeys are undoubtedly enjoying an important position within the rebound of the cruise trade,” stated Daniel Durazo, director of exterior communications at Allianz Companions USA. “Journey insurance coverage helps drive loyalty to journey advisors, who will help information their purchasers to expertise the entire diverse choices that the cruise trade has to supply, together with fast-growing expedition cruising.”
Business consultants have reported that expedition cruising is turning into more and more widespread in 2023, particularly amongst “revenge vacationers” catching up for misplaced time. Allianz’s survey reported that among the many 33 p.c of its respondents who went on a cruise, 22 p.c have been on an expedition cruise, and 74 p.c who haven’t would take into account reserving one sooner or later.
Allianz Companions presents journey insurance coverage via most main U.S. airways, main journey brokers, on-line journey companies, resort corporations, cruise traces and on to shoppers. For extra info on Allianz, click on right here.
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