TAMPA, Fla. – A Bay Space household’s journey nightmare is sort of over after their cherished one who has disabilities was left stranded.
She was imagined to fly from Tampa to Syracuse Thursday evening however was compelled to spend the evening within the airport when her connecting flight in Denver was canceled.
Her household says airport employees in Denver taken care of her to make sure she stayed secure.
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Since Thursday, Shannon McGraw has been attempting to get her cousin, 31-year-old Yelena Mordwinkin, to Syracuse for crucial physician’s appointments.
“This has been an absolute nightmare for me and my household,” McGraw mentioned.
In accordance with McGraw, Mordwinkin is listening to impaired, mentally challenged, and makes use of a wheelchair when she travels.
She flies as an assisted passenger, that means she requires help attending to her gate, boarding the plane, and navigating connection factors.
“Whenever you tackle the duty of an grownup that is disabled, you are guaranteeing that household that they are going to make it to their vacation spot safely, and that didn’t occur,” McGraw mentioned.
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McGraw says at one level on Thursday evening, a Southwest employee discovered Mordwinkin within the Denver airport and made positive she obtained again dwelling to Tampa after she was informed by Frontier the following out there flight wasn’t till Sunday.
“She has been a Godsend on this state of affairs. I’m giving such shoutouts to Southwest for choosing up one thing that was not their duty,” McGraw mentioned.
In accordance with Frontier’s web site, its coverage reads partially, “Though we are going to present help to any passenger with a incapacity, we won’t present an worker or attendant to stay with the passenger.”
It goes on to say, “When contemplating air journey, passengers ought to contemplate the opportunity of flight delays, diversions, or every other flight irregularities. We encourage passengers to have a plan of motion.”
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“Verify your airline out and discover out what their total coverage is. Will somebody be with your beloved all the time? As a result of with Frontier, that was not the case. With different airways, it’s the case, however we discovered too late and I do not need anybody else to ever should undergo what our household did,” McGraw mentioned.
As of Saturday evening, Mordwinkin is on a continuous Breeze Airways flight from Tampa to Syracuse, which departed TPA round 4 p.m. Saturday.